Frequently Asked Questions
Common questions about ordering, personalization, shipping, payment, and returns.
Do you deliver across India and internationally?+
Yes — we ship across India and internationally from Tiruchirappalli, Tamil Nadu. International delivery times vary by destination and we'll share an estimate when you place that order.
Is there a minimum order quantity?+
It depends on the product — many personalized and return-gift items have a minimum order quantity shown on the product page, since personalization is usually done per batch. You can't check out below that quantity.
Can I personalize my order?+
Many products have a personalization field for a name, initials, or a short message right on the product page. For a custom photo print, logo, or your own design idea, WhatsApp us and we'll work it out with you directly.
How is shipping calculated?+
Shipping is calculated by the weight of your order and shown before you pay — no surprises at the end. Orders above a certain value ship free; the exact threshold is shown on the checkout page.
How long does delivery take?+
Standard items are usually packed and handed to our courier within 2–3 business days, with delivery taking a further 4–8 business days within India. Personalized or bulk/corporate orders can take longer depending on quantity and design complexity — see our Shipping Policy for details.
What payment methods do you accept?+
We use Razorpay for secure checkout, which supports UPI, credit/debit cards, netbanking, and wallets.
Can I track my order?+
Yes — use Track Order with your order number and email, or check your order history if you're signed in under My Account.
What if an item arrives damaged or wrong, or I want to return something?+
Contact us within 48 hours of delivery with your order number and photos if something arrived damaged, defective, or incorrect, and we'll arrange a replacement or refund. Unused standard (non-personalized) items can be returned within 7 days. Because personalized items are made specifically for you, they can only be returned for a genuine printing error or defect on our part. Full details are in our Return & Refund Policy.
Do you handle bulk or corporate gifting orders?+
Yes — browse Corporate & Bulk Gifting, or WhatsApp us for a quote — larger quantities are often eligible for a bulk discount.
How can I reach you with a question that's not covered here?+
WhatsApp us at +91 72004 32000, email iniyavalreturngifts@gmail.com, or visit our Contact page.
